Privacy Policy - Seagull Chartering

Who we are

Privacy Policy

Seagull Chartering Ltd

Last updated: 12 March 2026

1. Who We Are

Seagull Chartering Ltd (“we”, “us”, “our”) is a company providing yacht and boat chartering services. We are committed to protecting your personal data and respecting your privacy.

Registered address: Wimbledon Business Centre, 4 Queens Road, Wimbledon, London SW19 8YB

Website: https://seagullchartering.com

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. It applies to all information collected through our website and any related services, sales, marketing, or events.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

Full name and contact details (email address, phone number, postal address)
Booking and reservation details, including departure dates, destinations, and group size
Payment information (processed securely through our payment providers)
Passport or identification details where required for maritime regulations
Dietary requirements, medical conditions, or accessibility needs where relevant to your charter
Correspondence and communications with us
Feedback, reviews, and survey responses

2.2 Information Collected Automatically

IP address and browser type
Pages visited and time spent on our website
Referring website or source
Device type and operating system
Cookies and similar tracking technologies (see Section 8)

2.3 Information from Third Parties

Information from booking platforms or travel agents acting on your behalf
Publicly available information to verify your identity if required

3. How We Use Your Information

We use your personal information for the following purposes and on the following legal bases:

3.1 To Perform Our Contract with You

Process and manage your charter bookings and reservations
Communicate with you about your booking, including confirmations, changes, and updates
Process payments and issue invoices or receipts
Comply with maritime safety and legal requirements

3.2 For Our Legitimate Business Interests

Improve and develop our website, services, and customer experience
Respond to your enquiries and provide customer support
Prevent fraud and ensure the security of our services
Send you relevant updates about services similar to those you have booked (you may opt out at any time)

3.3 To Comply with Legal Obligations

Maintain records as required by UK law, including financial and tax records
Comply with maritime regulations and safety requirements
Respond to lawful requests from authorities

3.4 With Your Consent

Send you marketing communications about new offerings, promotions, and news
Use cookies for analytics and personalisation purposes

You may withdraw your consent at any time by contacting us or using the unsubscribe link in our communications.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

Boat owners, operators, and crew who fulfil your charter booking
Payment processors and financial institutions to handle transactions
IT and technology service providers who support our website and systems
Professional advisers including lawyers and accountants
Port authorities, coastguard services, or other bodies where required by law
Insurance providers in connection with your trip

All third parties are required to handle your data in accordance with applicable data protection laws and our data processing agreements.

5. International Data Transfers

Some of our third-party service providers may be based outside the UK or European Economic Area (EEA). Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or reliance on adequacy decisions.

6. How Long We Keep Your Information

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law:

Booking records and related correspondence: 7 years following the date of your charter (in line with UK tax and financial record requirements)
Marketing preferences: Until you withdraw consent or opt out
Website analytics data: Up to 26 months
Enquiries that do not result in a booking: 12 months

After these periods, your data will be securely deleted or anonymised.

7. Your Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the following rights:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to ask us to correct inaccurate or incomplete data
Right to erasure: to request deletion of your data in certain circumstances
Right to restriction: to ask us to limit how we use your data
Right to data portability: to receive your data in a structured, machine-readable format
Right to object: to object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making: we do not use automated decision-making that produces legal or similarly significant effects

To exercise any of these rights, please contact us using the details in Section 9. We will respond within one calendar month. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website usage. Cookies are small text files placed on your device.

We use the following types of cookies:

Essential cookies: necessary for the website to function correctly
Analytics cookies: help us understand how visitors interact with our website (e.g. Google Analytics)
Preference cookies: remember your settings and preferences
Marketing cookies: used to deliver relevant advertisements (where applicable)

You can control cookie settings through your browser preferences or our cookie consent banner. Disabling certain cookies may affect website functionality. For more information about managing cookies, visit www.allaboutcookies.org.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include secure servers, encrypted payment processing, and restricted access to personal data within our organisation.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

10. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any external sites you visit, as we have no control over their content or practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “last updated” date. We encourage you to review this page periodically. For significant changes, we may notify you directly by email.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Seagull Chartering Ltd

Wimbledon Business Centre

4 Queens Road

Wimbledon, London SW19 8YB

Website: https://seagullchartering.com

We will aim to respond to all data protection enquiries within 30 days.